Your browser is too old. Please upgrade to Internet Explorer 10 or newer.
1st Level Supporter (Danish speaking)
Copenhagen area Created: 07/10/2020
Applications will be screened regularly.

Mono Solutions is looking for a service-minded native Danish speaker to join our 1st level Service Desk Team.  You will become a part of a great and rapidly growing business serving hundreds of thousands of websites across 30+ markets. Your job will be to provide technical support on our world-leading web presence platform to our Danish end users.

 

DO YOU...

  • Love your customers and always go an extra mile to help them?
  • Have a curious personality combined with a drive to learn and improve?
  • Understand web technology?
  • Communicate effortlessly in Danish and English?

If you can answer ‘yes’ to all of the above questions, we want to meet you!

 

ABOUT THE JOB

When you step into the role as a technical supporter you will become a part of a dedicated team based in an excellent office space located in Nørrebro, Copenhagen. Your daily job will be communication with website builder users and resellers, troubleshooting, testing, problem solving and administrative support to professionals, companies and end users.

You will work in our great Service Desk Team that is a part of a large Mono Solutions Growth Team. Though each day you will interact with many colleagues across different teams – supporters, success managers, developers, product managers, finance and marketing – we all work together to create magic for our customers!

 

YOUR RESPONSIBILITIES

  • Daily technical and admin support via different channels (email, chat, JIRA, Slack, chat, phone)
  • Daily management of support queue and expedition/solving/escalation of issues (bugs and questions) raised by our customers
  • Handling domain and email related issues
  • Documentation of frequently asked questions and answers
  • Ad hoc support tasks

 

WE EXPECT THAT

  • You are self-motivated with a “can-do” approach – not afraid to take initiative to investigate, research and find a solution to a technical problem
  • You are service minded - always placing the customer at the center of your attention
    and communication
  • You are able to efficiently manage multiple tasks at the same time
  • You have excellent Danish language skills
  • You communicate well in English (which is the company´s working language)
  • You are technical minded. It would be a big plus if you have former experience with
    web-technology and understand DNS and domain issues
  • You are analytical and pay attention to detail
  • You are thorough and make sure issues are resolved properly
  • You are a team player (we have a great team spirit and help each other when
    needed)

 

IT WOULD BE AWESOME IF...

  • You have experience with Atlassian JIRA
  • You have previous and proven experience working with software support
  • You have a technical background of some sort related to website and domain management

 

WHAT'S IN IT FOR YOU?

  • A fast-paced, exciting and international work environment
  • Awesome colleagues from 20 (and growing) different nationalities
  • Great catered lunch every day
  • Team building events, social activities and monthly Friday bars
  • Health insurance

 

APPLYING

If this is an ideal job for you, we would love to hear from you! Submit your resumé and cover letter convincing us that you’re a perfect candidate. If you have any questions regarding the job or Mono Solutions, please feel free to contact our Service Desk Manager -  Nel Andersen at na@monosolutions.com.

We will be reviewing and interviewing applications on an on-going basis.

Start date: 1.01.2020

 

Mono Solutions, a part of Bauer Media Group, is headquartered in Copenhagen, Denmark and delivers the ultimate SaaS-based digital marketing platform for empowering small businesses across the digital landscape, making it easier for them to connect and drive business with their customers online. As a fully-white label solution, Mono empowers digital service providers with a true do-it-with-me (DIWM) approach to offering digital marketing solutions to increase engagement and deliver real ROI to their SMB clients at scale.

 


Mono Solutions
Hejrevej 30
2400 Købehavn
http://www.monosolutions.com
{{viewJobApplyButtonText}} Closed for applications Already applied Already withdrawn Withdraw application finish application
Work address:
Hejrevej 30
2400 KĂžbehavn

Mono Solutions
Hejrevej 30
2400 Købehavn
http://www.monosolutions.com
Linkedin Facebook Twitter Send to a friend

Sign in



New password


Register here